This edition of Unfiltered Stories is an “evolution of automation” spotlight in which Tom Reuner, Executive Research Leader at HFS, is joined by Bill Lobig, Vice President, IBM Automation Product Management, and Matt Lyteson, Vice President, CIO Hybrid Cloud platforms, IBM CIO organization. How do we truly become autonomous and remove humans from loops they no longer need to be in? Can we really adapt to a truly autonomous environment and embrace change? Or is it time to blow up our operations and take a different approach? Which enterprise leaders will succeed and which will fail as we tackle this global assault on everything we once knew as stable?Īre enterprises adapting to this new recessionary world post-pandemic? Or are most clinging to the rules of the past? What will our world be like when we emerge from these dark times?Īs we stare recession in the face and contemplate our very survival, how does this impact investments in emerging tech and innovation? What gets back-burnered, and what moves to the forefront?Īnd what happens to sustainability in all this mayhem? Can enterprises deliver where governments and consumers have failed? What do we need to do?Ĭan today’s service providers convince enterprises to work with them differently? Can we get past the old-world “effort” partnerships to ones of performance and purpose? In 2023, wage inflation, recession, and people refusing to return to the office will drive a considerable wave of autonomous enterprises based on using technology to perform the tasks of humans to stay afloat. Trigger 3: 2023-Inflation drives organizations to supplement or replace human labor with autonomous technologies. In 2008, the Great Recession drove a 15-year wave of tremendous offshoring growth based on using lower-cost labor to slash costs. Trigger 2: 2008-The Great Recession brings about mass low-cost offshoring of IT. The advent of the internet at the turn of the millennium drove the first major wave of globalization of business and operations. Trigger 1: 1995-The internet drives globalization. We are rapidly arriving at a third major trigger that will lead to the evolution of many autonomous enterprises where leaders have no choice but to drag their operations out of the dark ages. Nothing dictates real secular change to enterprise operations more than financial pressures. Light the way: Take a glance into what’s next on the agenda for this Hot Vendor. Warm-up: What does this Hot Vendor deliver?įan the flames: This Hot Vendor’s journey, what they learned, what makes them different, and how do they see the market? The videocast is in three sections in which we: They each have the vision and strategy to impact and disrupt the market. Those selected are collated and published quarterly and added to our online database. We designate a select group as the HFS Hot Vendors based on their distinctiveness, ecosystem robustness, client impact, financial position, and the impact on our OneOffice Framework. HFS analysts regularly speak with numerous exciting start-ups and emerging players. The HFS OneOffice Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the OneOffice. VP Program Success April Wiita has insights, too, for those rushing to build a better bot (spoiler alert – don’t take the risk of ploughing ahead without a human-powered plan B). How do you build a culture that sustains? How do you keep things personal when you’re miles apart? And how do you do all that while innovating at the cutting edge of your industry. The Q2 2022 Hot Vendor has lessons for all of us as we tackle the Great Freakout – in which managers come to terms with a new hybrid working reality. If you think hybrid working is all new, Working Solutions have a 27-year history in multi-channel contact center outsourcing that will prove you wrong.
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